Cancellation policy

We understand that appointments may require rescheduling or cancellations. 

 However , patient cancellations and appointment no-shows detract from your care and contribute to delays in other patients receiving care. 

We require a minimum 24-hour notice to accept an appointment cancellation. This timing helps us provide another patient with an appointment. 

Accepted methods to notify us of an appointment cancellation are phone, phone voicemail, in-person, or e-mail.

For OHIP appointments that are cancelled or missed without 24-hour notice, a $50 charge applies. Once the fee is received, you will be rebooked at the next available appointment time.   

For Cosmetic/ non-OHIP appointments that are cancelled or missed without 24-hour notice, a $100 charge applies. Once the fee is received, you will be rebooked at the next available appointment time.